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Your ISP's default Domain Name System (DNS) servers can occasionally misroute data or trigger DPI flags. Switching to reliable public DNS servers like Google or Cloudflare often bypasses these restrictions. Go to the PS4 menu. Select Network > Set Up Internet Connection .
, then attempt to configure the network connection again. Step 2: Switch to a Wired LAN Connection
If the error occurs when accessing a specific game’s data:
Are you currently using the or the Android app for the DirectPackageInstaller? Failed to restart the server · Issue #45 - GitHub dpi get info error ps4
If the error only occurs when trying to launch a specific game, the problem is likely with that application's install data.
Navigate to the , Firewall , or Parental Controls tab.
Step 5: Configure Router Settings (UPnP and Port Forwarding)
"DPI GET INFO ERROR" is a common issue with the DirectPackageInstaller (DPI) This public link is valid for 7 days
Encountering errors on your PlayStation 4 can be incredibly frustrating, especially when they interrupt your gaming sessions. One perplexing issue that some users face is the
Go to the PS4 home screen and navigate to > Network . Select Set Up Internet Connection .
homebrew on your PS4. DPI is designed to detect and use it as a fallback. Technical Troubleshooting
: The file must be a raw .pkg . Compressed files (like .rar or .zip ) cannot be downloaded directly by the PS4. Can’t copy the link right now
Default ISP DNS (Domain Name System) servers can sometimes struggle to route gaming traffic efficiently, triggering packet errors. Switching to reliable, public DNS servers like Google or Cloudflare often bypasses these blocks.
: This is the most common fix for "get info" or content access errors. Navigate to Account Management Restore Licenses Check Primary PS4 Status
Before diving into complex troubleshooting, try the most basic fix: a full power cycle. Many system glitches are temporary and can be resolved by completely restarting the console.
First, it's important to clarify that "DPI get info error" isn't an official, standardized Sony error code like CE-34878-0 or NW-31456-9 . Because "DPI" (Dots Per Inch) is a measure of mouse sensitivity, this error may appear for users who utilize a keyboard and mouse adapter—such as a XIM, GIMX, or other similar devices—with their PS4. In these contexts, the "get info" part of the message often indicates that the console is having trouble retrieving the necessary data from a game, application, or the system's database.